Director of Inside Sales Operations

Job Locations US-MN-Coon Rapids | US-MN-Anoka
Position Type
Regular Full-Time


Position summary

The rms Director of Inside Sales Operations will provide support to the Operations teams to generate profitable sales for the company, manage existing customers, screen new prospective customers, and assist in the creation of strategic marketing and sales collateral as needed. This role also interacts with the direct Cretex Medical sales organization, manages the rms Customer Service team and coordinates contract review and price negotiations with strategic rms customers. We encourage you to apply if you have contract medical manufacturing sales experience.


Director of Inside Sales Operations Duties and Responsibilities

  • Work with the company’s operational leadership team to review contract pricing with our strategic accounts and customers
  • Coordinate with Cretex to review contracts and negotiation activities including supply, inventory, and non-disclosure agreements
  • Maintain and support business relationships with all customers
  • Coordinate with Cretex sales rep organization(s) regarding customer contact, performance expectations and manage commission payments
  • Review strategic sales goals for the Cretex Medical external sales team in line with the rms AOP
  • Provide analysis of customer activities related to quotes, orders, sales and price history, backlog, and delivery performance as required
  • Understand customer needs and the core business markets we serve, perform market analyses to determine; market size and trends, customer needs and unmet needs, technology trends and the competitive environment
  • Promote the image and capabilities of the rms organization in the marketplace
  • Lead, train and participate in Operational Excellence programs resulting in improved profitability
  • Manage the Sales and Marketing budget
  • Manage and lead a team of rms customer service representatives
  • Travel limited
  • Partner with other Cretex business segments: leadership, sales, marketing, customer service, engineering, quality, and finance
  • Ensure that the company’s business continuity plan is maintained and responsibilities defined for the business to function in the event of an unplanned disruption
  • Establish professional relationships with rms team members


Director of Sales of Operations Qualifications

  • Bachelor’s Degree in Sales, Marketing, Business, or a related technical discipline
  • 10 years of experience in sales and leadership
  • 5 years of experience in contract medical manufacturing sales

Knowledge and Skills:

  • Demonstrated ability with sales & marketing techniques and financial principals
  • Ability to work in a manufacturing environment
  • Experience with an ERP system software and familiarity with manufacturing systems
  • Effectively communicate orally and in writing with customers, co-management, and other company personnel
  • Write clear understandable reports and business correspondence
  • Ability to read, analyze and interpret general business periodicals, technical procedures, and governmental regulations
  • Ability to calculate figures and amounts such as gross margins, commissions, percentages, tolerances and run rates
  • Solve practical problems, resolve issues and deal with a variety of variables in situations where only limited standardization exists
  • Responsible for the recruitment, development, and management of the customer service team
  • Ability to consistently achieve short and long-term business results
  • Ability to follow through on commitments and holds team members accountable
  • Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
  • Ability to work in a fast-paced team environment
  • Ability to prioritize and multitask

rms Company Benefits

As a Cretex Medical company, rms offers a full benefit package to its employees. Benefits include medical, dental, vision and life insurance options. rms also offers a 401(k)-retirement plan with employer match, profit sharing, short- term and long-term disability insurance, paid time off, holiday pay, and an onsite medical clinic.


rms Company also offers company specific benefits, such as:

  • Onsite Clinic
  • Paid Parental Leave
  • Monthly Social Events
  • Annual Employee Appreciation Week
  • Volunteer Opportunities
  • Training and Development Opportunities
  • Tuition Reimbursement
  • Wellness Program

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.


Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit


Cretex Companies use cutting oils, solvents, and other chemicals in the manufacturing process. Testing is conducted on a periodic basis to ensure that all chemicals are kept well below the OSHA permissible exposure levels.



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